TrustMark Audit Support

StepSoft Coordination Services offers a wide range of TrustMark Audit Support Services, supporting installers, retrofit coordinators, managing agents, and retrofit delivery partners with the development or maintenance of their TrustMark and PAS 2030/2035 compliance. We work with organisations, supporting them to ensure all processes, documentation, and project activity meets industry standards and reduces the risk of being non-compliant with the auditing bodies whilst improving their overall quality assurance.TrustMark audits play an essential role in proving compliance, protecting consumers and ensuring continued access to Government funded retrofit schemes. However, the preparation for audits can be time consuming and complex; especially in a fast moving (and constantly evolving) regulatory environment with multiple projects being managed as well as meeting all regulatory requirements. This is where our TrustMark Audit Support service makes the whole process easier by providing practical guidance and support throughout the audit process.At every stage of the audit process, we assist our clients from the initial preparation, through the audit process and planning for any post-audit improvements that may be required. Our specialists review each project’s documentation, quality management systems, retrofit records, and evidence requirements to identify any potential gaps prior to the audit taking place, thereby proactively addressing any issues that may arise to minimise the risk of non-conformances and maximise the likelihood of a positive audit result.

What is TrustMark Audit Support?

TrustMark Audit Support involves preparing and guiding retrofit projects through official TrustMark inspections. Our experts review documentation, verify evidence packs, and ensure all retrofit processes—from assessment to lodgement—are correctly followed according to PAS 2030 and PAS 2035 standards.

 

Audit Readiness

Ensure your projects are fully prepared for TrustMark inspections.

Regulatory Compliance

Verify that all PAS 2030 and PAS 2035 requirements are met.

Non-Conformance Prevention

Identify and resolve issues before audits to reduce risks.

Funding Scheme Support

Supports ECO4, GBIS, and other government-funded retrofit programmes.

Our TrustMark Audit Support Process

Documentation Review

Compliance Verification

Non-Conformance Identification

Corrective Guidance

Audit Preparation & Support

Why Choose StepSoft Coordination Services

Benefits of Professional TrustMark Audit Support

Improved Audit Success

Reduce risks of non-compliance during TrustMark inspections.

Regulatory Confidence

Ensure all retrofit projects meet PAS 2030/2035 standards.

Efficient Retrofit Delivery

Support smooth project completion and successful lodgement.

Let's Discuss Your Retrofit Needs

Accreditations & Certifications

FAQ 's

What is a TrustMark audit and why does it matter?
TrustMark is the government-endorsed quality scheme for retrofit and home improvement. TrustMark-registered businesses are subject to periodic audits to confirm that their projects comply with relevant standards — including PAS 2035 for retrofit. A failed or poor TrustMark audit can result in non-conformance notices, scheme suspension, or inability to lodge ECO projects, with significant financial consequences for installers and contractors.

StepSoft’s TrustMark Audit Support includes: pre-audit project file review, identification of documentation gaps, production of missing technical evidence, compliance gap analysis, coaching on audit processes, on-the-day audit attendance support, and post-audit remediation assistance. The service is available to both TrustMark-registered installers and the managing agents who oversee them.

Ideally, contact StepSoft at least 4–6 weeks before a scheduled audit to allow sufficient time for a thorough project file review and to address any gaps. However, StepSoft can also provide rapid support for urgent situations — including last-minute audit preparation or post-audit remediation. Contact the team on 073 8888 9141 as soon as you receive an audit notification.
Common TrustMark audit findings include: incomplete or inconsistent project documentation, missing Retrofit Assessment or Design reports, insufficient photographic evidence of pre-and post-installation condition, incorrect SAP data, inadequate ventilation strategy records, and failure to correctly lodge projects in TrustMark’s data warehouse. StepSoft’s audit support specifically targets these common failure points.
Yes. StepSoft provides post-audit non-conformance support to help businesses respond effectively to TrustMark findings. The team reviews the non-conformance notice, identifies the root causes, advises on corrective actions and timelines, helps produce additional evidence, and supports the formal response to TrustMark. Prompt action on non-conformances minimises the risk of scheme suspension.
Yes. TrustMark registration is mandatory for all businesses carrying out retrofits under government-funded schemes including ECO4 and GBIS. Without TrustMark registration, projects cannot be lodged in the TrustMark data warehouse, and ECO funding claims will be invalid. StepSoft can advise on the registration process and help ensure your documentation standards meet TrustMark requirements from day one.
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