TrustMark Audit Support
StepSoft Coordination Services offers a wide range of TrustMark Audit Support Services, supporting installers, retrofit coordinators, managing agents, and retrofit delivery partners with the development or maintenance of their TrustMark and PAS 2030/2035 compliance. We work with organisations, supporting them to ensure all processes, documentation, and project activity meets industry standards and reduces the risk of being non-compliant with the auditing bodies whilst improving their overall quality assurance.TrustMark audits play an essential role in proving compliance, protecting consumers and ensuring continued access to Government funded retrofit schemes. However, the preparation for audits can be time consuming and complex; especially in a fast moving (and constantly evolving) regulatory environment with multiple projects being managed as well as meeting all regulatory requirements. This is where our TrustMark Audit Support service makes the whole process easier by providing practical guidance and support throughout the audit process.At every stage of the audit process, we assist our clients from the initial preparation, through the audit process and planning for any post-audit improvements that may be required. Our specialists review each project’s documentation, quality management systems, retrofit records, and evidence requirements to identify any potential gaps prior to the audit taking place, thereby proactively addressing any issues that may arise to minimise the risk of non-conformances and maximise the likelihood of a positive audit result.
What is TrustMark Audit Support?
TrustMark Audit Support involves preparing and guiding retrofit projects through official TrustMark inspections. Our experts review documentation, verify evidence packs, and ensure all retrofit processes—from assessment to lodgement—are correctly followed according to PAS 2030 and PAS 2035 standards.
Audit Readiness
Ensure your projects are fully prepared for TrustMark inspections.
Regulatory Compliance
Verify that all PAS 2030 and PAS 2035 requirements are met.
Non-Conformance Prevention
Identify and resolve issues before audits to reduce risks.
Funding Scheme Support
Supports ECO4, GBIS, and other government-funded retrofit programmes.
Our TrustMark Audit Support Process
Documentation Review
Compliance Verification
Non-Conformance Identification
Corrective Guidance
Audit Preparation & Support
Why Choose StepSoft Coordination Services
- TrustMark Audit Preparation & Compliance Guidance
- Review of Documentation and Evidence Packs
- Support with PAS 2030 & PAS 2035 Requirements
- Identification and Resolution of Non-Conformances
- Guidance on Correct Retrofit Process & Record Keeping
- Support for ECO4, GBIS and other funded retrofit schemes
Benefits of Professional TrustMark Audit Support
Improved Audit Success
Reduce risks of non-compliance during TrustMark inspections.
Regulatory Confidence
Ensure all retrofit projects meet PAS 2030/2035 standards.
Efficient Retrofit Delivery
Support smooth project completion and successful lodgement.
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FAQ 's
What is a TrustMark audit and why does it matter?
What does StepSoft's TrustMark Audit Support service include?
StepSoft’s TrustMark Audit Support includes: pre-audit project file review, identification of documentation gaps, production of missing technical evidence, compliance gap analysis, coaching on audit processes, on-the-day audit attendance support, and post-audit remediation assistance. The service is available to both TrustMark-registered installers and the managing agents who oversee them.